MerulaHair Is Always Here to Help You！
We are pleased to accommodate exchanges within 15 days on all sets that have not been used, worn, or tampered with. If the hair quality&hair color&hair length is not right, please e-mail us at [email protected] to initiate your return and we will be more than happy to assist you further.
Under these conditions, exchange are accepted:
1.The items are not used, with its original status.
2.Within 15 days counted from the day package delivered.
3.The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
4.The case that returning items without contacting the seller is not accepted.
5.Contact customer service to start exchange process.
Customer Service
Email: service@merulavirginhair
Here are some FAQ in regards to our exchange policy:
1. Can i exchange my order?
Yes. We are happy to accept your set back for an exchange within 15 days, as long as it has not been used, worn, or tampered with.
2. What is the exchange period?
We will provide an exchange on unopened hair extensions within (15) days of the date that you receive your hair extensions.
3. Do i have to pay for the shipping of my exchange?
The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
4. How can i exchange my extensions for the right color?
Easy: e-mail us at service@merulavirginhair.com and let us know your order number, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you can get an exchange.
Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
5. May i exchange my Merulavirginhair without contact you or getting an RMA?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. When will i receive my exchange?
We will send you the exchange after we have received, inspected and confirmed that the returned hair extensions were not used.
All customers must contact us after sending the package back and provide us with the tracking information of the set being sent back, in order for us to place the order for your exchange. It takes 1-2 business days to process all orders from the moment we place it in our system. USA orders take 2-5 business days to be delivered with standard free shipping, and Europe orders may take anywhere from 3-7 business days. For more shipping details, please check the shipping and delivery details.
7. Why are Merulavirginhair non-exchangeable if used?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
8. How may I contact you?
The Merulavirginhair team operates seven days a week, 24 hours a day. Please feel free to contact us !
E-mail:[email protected]
WhatsApp:+86 15002015071